Terms and Conditions

Welcome to CardMode. If you continue to browse this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with the privacy policy govern CardMode’s relationship with you and this website. If you do not agree with any part of these terms and conditions, please do not continue to browse this website.


Please read before you place an order

When you place an order you are agreeing to the following conditions:

  • For any orders placed with a ‘pre-order’ item, the order will be hold until all items in the order can be fulfilled and shipped. Once the order has been dispatched, you will recieve an e-mail informing you that your order is on its way and the order status will be marked as ‘complete’.
  • ‘Pre-order’ items that are set as one per person are limited to one per person. All pre-orders are checked for abuse. If you have found to abuse the system, your orders all of your orders maybe cancelled and you maybe banned from using our services or buying items from our stock.
  • When an order is placed, the funds will be secured at checkout

CardMode has a refund and returns policy in place, if an order has arrived and is no longer wanted you can return it to us as long as 14 days have not passed since you received your order. If 14 days have passed you can no longer get a refund. If you do qualify for a refund please use the contact form (a new tab will be opened) and mention that you want a refund. You will be asked to pay the postage to send it back to us. If you are not happy with this refund and returns policy please do not browse this website and place an order.

We strongly recommend reading through the ‘Frequently Asked Questions’ page (a new tab will be opened). This page mentions the refund policy and what you can expect alongside any other questions. If you are looking for an answer that isn’t listed then there is an option to contact CardMode by the contact form in which you will get a response within 48 working hours.

All items sold by CardMode are 100% genuine and authentic.

If a coupon is used to allow ‘local pick-up’ you agree to collect the item from the location listed below however, if you inform us that you want to have it shipped then you are more than welcome to contact us so we can charge you the correct shipping fee. Please note that if you do this please note your estimated arrival date may vary from the original estimate.


The term ‘CardMode’ or ‘CardMode.co.uk’ or ‘us’ or ‘we’ refers to the owner of the website who is located at 37 Bartlett Way, Poole, Dorset, BH12 4FD, United Kingdom. The term ‘you’ refers to the user or viewer of our website.

We are in no way affiliated, sponsored or connected to ‘The Pokémon Company International’ (TCPi) or any other body related to Pokémon. We are a separate business, operated solely as an independent “Trading Card Store (Online)” in which we sell official Pokémon merchandise. We only use content that is available publicly online. All logos, names, characters and images are property of their respective owners.

The use of the website is subject to the following terms

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us, to provide you with a professional ecommerce solution.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. This also extends our right to refuse the right to refuse service after purchase on any order that falls under any of the above mentioned conditions.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.